Review Standards

Who may submit

Customers, buyers, and authorized participants in a genuine engagement may submit. Owners, employees, and agents of the reviewed company may not review their own company. Competitor reviews, purchased reviews, impersonation, and coordinated rating manipulation are prohibited.

What a review should contain

Reviews should identify the service, approximate project period, experience, and basis for the rating. Result claims should distinguish observed outcomes from expectations or estimates. Private credentials, confidential documents, personal contact details, and unrelated allegations must not be posted publicly.

Moderation and verification

We may check email ownership, duplicate submissions, text similarity, business and project websites, public implementation, location evidence, conflicts, and supporting files. Abuse signals trigger review and are not unquestionable proof of fraud. Multiple people using the same legitimate company network are not rejected solely for sharing an IP.

Publication and verification are separate decisions. A review may be published without a Verified Review badge when it meets publication standards but available evidence is not sufficient for verification. See the Verification Policy.

Editing and labels

We preserve authentic reviewer language. Minor spelling, formatting, and grammar fixes may be made without changing meaning. A material readability edit must be labeled: “Edited for spelling and clarity. The meaning of the review was not changed.”

Public reviewer labels use submitted, permitted facts such as industry or business type. We do not invent identities, industries, locations, projects, or evidence.

Reports, responses, and removal

Companies may post a clearly labeled response and report a review for factual, conflict, privacy, authenticity, or policy concerns. Reports do not guarantee removal. Reviews may be corrected, disputed, de-indexed, or removed when evidence shows fraud, ineligibility, unlawful content, privacy risk, or a material standards violation. Actions are logged.

Reviewers may request a correction or removal through the account review tools. Ranking effects update after the relevant aggregates and snapshots are recalculated.