Company Response Policy

Authorized company representatives may respond to published reviews. Responses are labeled as company content and do not replace or rewrite the reviewer's statement.

Response standards

Address the experience without revealing confidential or personal information.
Do not threaten, harass, impersonate, or offer an incentive for removal.
Clearly distinguish factual corrections from the company's opinion.
Use the reporting process when alleging fraud or a prohibited conflict.

Responses may be moderated, restricted, or removed when they violate these standards. Publishing a response does not alter the review's verification level or ranking eligibility.

Corrections and disputes

A response is not the mechanism for changing company data or privately submitting evidence. Use the Correction Policy for profile errors and Ranking Appeals for ranking or review disputes.